Our Shipping Policy.

Once your online purchase has been processed, we will directly prepare your package.

All our products are made in Bali and will be shipped from Bali.

We are shipping worldwide in 7 to 10 days maximum.

Once your order has been shipped, you will receive a confirmation via email. If you are unable to locate this email, please check your spam box or email us at hello@awildstore.com

Taxes & Duties.

Taxes, duties and other Customs fees are different in each country we are shipping to.

Some countries are shipped without having to pay additional duties and/or taxes. This means you will not have to pay these fees separately when your order arrives. In some countries, you can choose to prepay at checkout or pay upon delivery. Check the list below to see which options are available in your country.

Our Retail Return and Refund policy.

We work everyday towards creating an amazing experience for you. So if you aren’t 100% satisfied, we aren’t either. We offer a zero risk guarantee, 30 days and 100% refund return policy in Indonesia and 95% worldwide (to cover transactions and credit card fees).

If sadly you are not satisfied with your order within 30 days from the time of purchase, please email us at hello@awildstore.com with your full name and order number, we’ll assist you in resolving the issue or processing your retail return. Please note that your original shipping charges will not be refunded. The products shouldn’t be used and must be conserved in perfect condition.

PLEASE TAKE NOTE THAT FOR HYGIENE REASONS ALL BIKINI BOTTOMS ARE NON REFUNDABLE.

The Retail Return Process

If you aren’t 100% satisfied within 30 days and want to return the purchase please email us at hello@awildstore.com. Please note that your original shipping charges will not be refunded.

Shipping costs and import duties are the responsibility of the customer.

Please note that you assume any risk of damages, so it’s important to ensure that the product is well packaged and protected.

The Retail Refund Process

95% full refund policy. Once our team receives your package and check on the products, it will take up to 5-10 business days for your refund to appear on your bank statement.

No Return or Refund on Skincare

Consistency is key with natural skin care products. Although some may notice an immediate transformation, it can take up to 2 weeks for your skin to adapt to your new products. The most visible results will appear within 3-5 weeks of consistent use.

Since skin care products cannot be resold once opened and in an effort to minimise waste, please contact our team prior to ordering should you have any specific questions on AWILD products and how they will work best within your daily skin care ritual.

Due to the nature of our products, we are unable to accept exchanges, returns, or issue refunds for skincare. We recommend new customers familiarise themselves with the ingredients and purpose of the product so that they are informed before committing to purchase. 

Note: Upon receiving your order, please confirm the contents of the package are entirely accurate before using the product.