Your questions,
answered.

Each swim and apparel product has a size guide available on its product page. We recommend measuring yourself and comparing to the size chart rather than going by your usual clothing size, as fit can vary by style.

If you're between sizes or need advice, reach out to our team and we'll help you find the right fit.

[Confirm size range, e.g. XS – XL / 6 – 16 AU]

[Confirm fabric composition for swimwear and apparel. E.g. recycled nylon, ECONYL, Lycra, etc. Mention any sustainability certifications.]

To extend the life of your swimwear, we recommend:

• Rinse in cold water immediately after wearing in the pool or ocean.
• Hand wash with a gentle detergent — avoid machine washing where possible.
• Do not wring or twist. Lay flat to dry in the shade; avoid direct sunlight when drying.
• Avoid contact with rough surfaces, sunscreen, and oils before they've fully absorbed into the skin.

Care instructions are printed on the label inside each garment and detailed on the product page. As a general guide: [e.g. cold gentle machine wash, hang to dry, do not tumble dry]. We recommend following the label for each specific piece.

For hygiene reasons, swimwear can only be returned or exchanged if it has not been worn and the hygiene liner is intact. Please see our Returns & Refunds section for full details.

We have studios in three locations across Bali:

• Canggu
• Uluwatu
• Ubud

You can find specific address details on our Facials page.

All bookings are made online through our booking platform. You can book directly via the Book a Facial link, where you can choose your treatment, studio location, and preferred time.

We offer a full menu of results-driven facials, including:

• AWILD Signature Facial
• Japanese V-Shape Lifting Facial
• Gua Sha Sculpting Facial
• Deep Cleansing Detox Facial
• LED Collagen Facial
• Meridian Flow Facial
• Men's Deep Cleansing Facial
• Barrier Repair Facial

We also offer add-ons including LED Therapy, Extractions, Scalp Gua Sha, Eye Enhancement, and Youthful Décolleté. View all treatments →

If you're not sure where to start, we recommend the AWILD Signature Facial — it's our most comprehensive treatment, tailored to your skin on the day. Each treatment description on our Facials page outlines what the treatment targets and who it's best suited for.

You're also welcome to get in touch with our team and we can help recommend a treatment based on your skin concerns.

We recommend arriving with a clean face where possible. Please let us know at the time of booking if you are using any active skincare ingredients (such as retinol, AHAs, BHAs, or prescription treatments) as this may influence which treatments are suitable for you.

[Add any other pre-care instructions: e.g. avoid waxing/laser X days before, avoid sun exposure, etc.]

[Confirm cancellation policy: e.g. cancellations made within 24 hours of the appointment may incur a fee; no-shows are non-refundable; etc.]

[Confirm whether gift vouchers are available and how to purchase them.]

Yes. We have treatments specifically suited to sensitive skin, including the Barrier Repair Facial. We tailor all of our facials to your skin's current condition, and our therapists are trained to adapt pressure and product selection accordingly.

Please flag any sensitivities or skin concerns when booking or on arrival, so we can adjust your treatment appropriately.

AWILD is a Bali-based lifestyle brand built around the belief that living well and looking after your skin should feel effortless. We create 100% natural skincare formulated by our founder — a certified herbalist — alongside thoughtfully designed swimwear and apparel, and a series of facial studios across Bali.

Everything we make is rooted in nature, crafted with intention, and designed for people who want to feel good in their skin.

Yes. All AWILD skincare products are 100% vegan and cruelty-free. We never test on animals — only on willing human skin.

All AWILD skincare is formulated using 100% natural ingredients, based on potent active botanical extracts. Our founder is a certified herbalist, and every formula is developed with that expertise — no fillers, no synthetic fragrances, no nasties.

Full ingredient lists are available on each product page. If you have a specific allergy or sensitivity, we recommend reviewing the ingredient list before purchasing or reaching out to our team.

All AWILD products are made in Bali and shipped directly from Bali. Our swimwear and apparel are [confirm manufacturing details and any sustainability certifications].

Sustainability is core to how AWILD operates. From the natural, responsibly sourced ingredients in our skincare to the materials and production practices behind our swimwear and apparel, we make choices with the environment in mind.

[Add specifics: packaging materials, certifications, fabric sourcing, recycling program, etc.]

You can reach us via our contact page or email us at hello@awildstore.com.

You can sign up via the form at the bottom of our website. You'll be the first to hear about new products, studio news, journal stories, and exclusive offers.

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and Apple Pay. [Confirm: Afterpay / Buy Now Pay Later availability if applicable.]

Our team begins processing orders quickly, so we can't guarantee changes after an order is placed. If you need to amend or cancel, please contact us as soon as possible via our contact page with your order number and we'll do our best to help.

Once your order has been dispatched, you'll receive a confirmation email with a tracking number. You can use this to follow your order via the carrier's tracking page. Please allow a few hours after dispatch for tracking information to update.

We're sorry to hear that. Please contact us within [X days] of receiving your order, including your order number and a photo of the issue, and we'll make it right as quickly as possible.

[Confirm: loyalty program or rewards, referral codes, newsletter discount for sign-ups, etc.]

[Confirm whether you accept wholesale enquiries and how retailers can get in touch.]

We ship worldwide. All products are made in Bali and shipped directly from Bali. If you have any questions about shipping to your location, reach out to us at hello@awildstore.com.

Shipping costs are calculated at checkout based on your location and order weight. [Confirm: free shipping threshold if applicable]

All orders are shipped worldwide within 7–10 days maximum. Once your order has been shipped, you'll receive a confirmation email with tracking details. If you can't locate this email, please check your spam folder or contact us at hello@awildstore.com.

Customs policies, duties, and taxes differ by country and are not covered by AWILD. Any additional charges applied by the destination country's customs authority are the responsibility of the customer and must be paid directly to customs.

AWILD does not accept responsibility for customs delays, duties, or taxes that may apply, nor for cases where customers are not notified by their country's postal authority that items are awaiting customs payment. We recommend familiarising yourself with your local customs policies before ordering.

If your order hasn't arrived within the estimated timeframe, first check your tracking information using the link in your shipping confirmation email. If tracking shows it's been delivered but you haven't received it, check with neighbours or your building's reception.

If you're still unable to locate your order, contact us at hello@awildstore.com with your order number and we'll look into it.

Online purchases can be refunded within 15 days of receiving your order, provided items are unused, undamaged, and in the same condition as when purchased — including the original label and tags. Proof of purchase (receipt or credit card slip) must be provided.

Refunds are 100% for orders within Indonesia, and 95% for international orders (the 5% covers transaction and credit card fees).

Please note: original shipping charges are non-refundable, and return shipping costs and import duties are the customer's responsibility.

Email us at hello@awildstore.com within 15 days of receiving your order with your full name and order number, and we'll assist you in resolving the issue or processing your return.

Please ensure the product is well packaged and protected when returning — you assume the risk of any damage in transit.

For health and hygiene reasons, bikini bottoms cannot be refunded or returned. Please refer to our size guide carefully before ordering, or reach out to our team for sizing advice.

Due to the nature of natural skincare, we are unable to accept exchanges, returns, or issue refunds for skincare products once they have been opened.

Consistency is key with natural skincare — some may notice an immediate transformation, but it can take up to 2 weeks for your skin to adapt to new products, with the most visible results appearing within 3–5 weeks of consistent use.

We recommend new customers review the full ingredient list and product purpose before purchasing. If you have any questions about a product before ordering, please email us at hello@awildstore.com — we're happy to help you find the right fit for your skin.

Once our team receives and inspects your return, it will take up to 5–10 business days for your refund to appear on your bank statement. Refunds are issued to your original payment method.

No refunds are accepted in our physical studios — please try all items in store before purchasing. Items can be exchanged within 5 days of purchase, provided they are unused, undamaged, and in their original condition with tags attached. Proof of purchase is required.

For hygiene reasons, bikini bottoms and skincare products cannot be refunded or exchanged in store.